Frequently Asked Questions
Everything you need to know about ordering personalised stubby holders, approving your artwork, production and delivery.
Ordering
Do you have a minimum order quantity?
No big minimums here. You can order from as few as 1 stubby holder, whether you’re planning a small celebration or a large corporate event. Ordering more will usually reduce the price per holder.
How do I place an order?
Choose your preferred stubby holder style, select your quantity, upload your artwork or personalise one of our templates, then complete your order online. We’ll email you a digital proof before anything goes into production.
Can you help me with my design?
Absolutely. Send us your logo, photo, wording or rough idea, and our design team will help bring it together. You don’t need to be a graphic designer—we’ll make sure everything is set up correctly for printing.
Can I use one of your existing templates?
Too easy. Pick a design you like and personalise it with your names, date, event details, colours or logo. It’s a simple way to create something custom without starting from scratch.
Can I order different colours with the same design?
Yes, no dramas. Let us know how many you’d like in each colour. If the artwork stays the same and only the background or design colour changes, there is usually no additional design fee.
Can I order more than one design?
You sure can. Different designs may need to be treated as separate print runs, so minimum quantities or pricing may apply to each design. Contact us before ordering if you’re planning several variations.
Can I change my order after payment?
Get in touch with us straight away and we’ll do our best to help. Changes are usually possible before you approve the final proof. Once production has started, we may not be able to change or cancel the order.
Artwork and Design Proofs
When will I receive my design proof?
We usually send your proof within 24 hours of receiving your order and artwork. During busy periods, it may arrive on the next business day. Have a quick look in your junk folder if you can’t see it.
Will you print my order before I approve the design?
Nope. Nothing goes to print until you’ve checked the proof and given us the thumbs-up. Please carefully review the names, dates, spelling, colours and layout before signing off.
What artwork files do you accept?
High-resolution PDF, AI, EPS, SVG and PNG files usually work best. A clear JPEG may also be suitable. For logos, vector artwork gives the sharpest result. If you’re unsure, send us what you have and we’ll check it for you.
Can you remove the background from my logo or photo?
In many cases, yes. Simple background removal and basic artwork tidy-ups may be included. More involved editing, redrawing or logo recreation may attract an additional design fee, which we’ll confirm with you first.
Will the printed colours look exactly like my screen?
Colours can look slightly different between screens and printed products. We’ll aim for the closest practical match, but exact colour matching can’t always be guaranteed unless a specific colour-matching service has been arranged.
Can you make a physical sample first?
We generally provide a digital proof rather than producing a physical sample. Once you approve the artwork, your order moves into full production. For larger corporate orders, contact us to discuss sample options before placing your order.
Production
How long does production take?
Standard production is usually 7–10 business days after your design proof has been approved. Delivery time is additional, so please leave a little breathing room before your event date.
Do you offer rush production?
Yes, subject to availability. Our rush service can reduce production to around 2–4 business days after proof approval. An additional rush fee may apply, and courier delivery time still needs to be allowed for.
My event is coming up soon. Can you make it in time?
Send us your event date, postcode, quantity and preferred product before ordering. We’ll give you an honest answer based on current production and courier timeframes. We’d rather be upfront than leave you in a pickle.
When does the production time begin?
Production starts after the final artwork has been approved—not from the day the order was placed. Delays in approving your proof may move the expected dispatch date.
Can you handle large or bulk orders?
Definitely. We can produce stubby holders for weddings, sporting clubs, promotional campaigns, conferences and large corporate events. For bulk quantities, contact us for lead times and volume pricing.
Product and Printing
What are your stubby holders made from?
Our stubby holders are made from neoprene with a printable polyester outer surface. The neoprene helps insulate your drink, reduces condensation and gives the holder a comfortable, slightly cushioned feel.
What’s the difference between 3mm and 5mm neoprene?
3mm neoprene is lighter, more flexible and usually more budget-friendly, making it handy for large giveaways. 5mm neoprene feels thicker and sturdier, with better insulation and a more premium finish.
How are the designs printed?
We use full-colour sublimation printing. The ink is transferred into the fabric surface rather than sitting on top, creating a smooth finish that won’t easily crack, peel or rub off.
How should I clean my stubby holders?
A gentle hand wash in cool or lukewarm water is the safest option. Avoid bleach, harsh chemicals and very high heat. Let them air dry naturally to help keep the print looking fresh.
Can you print photos and detailed artwork?
Yes. Sublimation printing is well suited to photos, gradients, detailed illustrations and full-colour designs. For the best result, upload the clearest and highest-resolution file available.
Will the print fade or peel?
Sublimated designs are made to last. Because the ink becomes part of the fabric surface, it won’t peel like vinyl. Some fading may eventually occur after heavy use, repeated washing or long exposure to direct sunlight.
What drinks do the holders fit?
Each product page includes its recommended can or bottle size. Standard stubby holders are generally designed for common Australian cans and stubbies, while slim can and zippered bottle styles suit different drink shapes.
Delivery and Tracking
Do you deliver Australia-wide?
Yes, we ship Australia-wide, including metro, regional and remote areas. Delivery times and costs may vary depending on your postcode and the size of your order.
How much does delivery cost?
Shipping is calculated at checkout based on your order and delivery postcode. We offer free standard shipping on Australian orders over $80.
How long does delivery take?
Delivery time depends on your location and courier service. Metro deliveries are generally quicker, while regional and remote areas may take a few extra business days. Production time is separate from delivery time.
Can I track my order?
Yep. Once your order leaves us, you’ll receive a dispatch email with your tracking details. Check your junk folder if it doesn’t land in your inbox.
Can I collect my order?
We operate as a production and dispatch facility rather than a retail shopfront, so click and collect isn’t currently available. All completed orders are sent by courier.
Will there be an invoice inside the parcel?
We keep things paperless where possible. Your order confirmation and invoice will be sent by email. Contact us if you need another copy or need it sent to a different email address.
Do you ship outside Australia?
International shipping may be available for selected destinations. Contact us with your country, postcode and required quantity so we can confirm freight options and estimated delivery times.
Changes, Faults and Refunds
Can I cancel my personalised order?
Because personalised products are made specifically for you, cancellations are generally only possible before the artwork is approved and production begins. Contact us immediately if you need to make a change.
What if I approve a spelling or design mistake?
Your approved proof is treated as final. We can’t normally offer a free reprint or refund for spelling, dates, colours or layout that were shown in the proof and approved by you. Give everything one last careful check before signing off.
What if my order arrives faulty or incorrectly printed?
That’s not what we want. Contact us as soon as possible with your order number and clear photos of the issue. If there is a confirmed manufacturing or printing fault, we’ll arrange an appropriate replacement, reprint or refund.
What if my parcel is damaged during delivery?
Take a few photos of the parcel and affected products before throwing away the packaging, then contact us promptly. We’ll work with you and the courier to sort it out.
Can I get a refund if the order misses my event date?
We can’t normally refund personalised orders when insufficient time was allowed for production or courier delivery. If your date is tight, contact us before ordering and consider rush production or express delivery.
What if the tracking says delivered but I can’t find the parcel?
First, check around the property and ask anyone else at the address. Couriers sometimes leave parcels in a safe spot. If it’s still missing, contact the courier and let our team know so we can help with the next steps.
Still Have a Question?
Not sure which stubby holder is right for your wedding, party, business or special event? Give us a shout. Tell us your quantity, event date, postcode and design idea, and our team will point you in the right direction.
Email: info@clinkies.com
Response time: Usually within one business day.
