This Privacy Policy explains how Clinkies, collects, uses, stores and discloses personal information when you visit our website, contact us or place an order.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
1. Information We Collect
Depending on how you interact with us, we may collect:
Contact Information
This may include your:
- Name
- Email address
- Telephone number
- Billing address
- Delivery address
Order Information
This may include:
- Products ordered
- Order value
- Customisation instructions
- Event date
- Artwork approval history
- Delivery and tracking information
- Returns, refunds and customer service records
Customer-Supplied Artwork
When you order a personalised product, we may collect:
- Logos
- Photographs
- Names
- Dates
- Wording
- Designs
- Business information
- Other custom content you submit
Please avoid submitting unnecessary sensitive personal information.
Payment Information
Payments are generally processed by third-party payment providers.
We may receive limited payment information, such as payment status, transaction identifiers, payment method type and the last digits of a payment card.
We do not normally receive or store complete card numbers or card security codes.
Website and Device Information
When you use our website, we may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Pages and products viewed
- Search terms
- Referring website
- Website interactions
- Cookie and analytics identifiers
Communications
We may retain messages and information you provide when contacting us by email, website form, social media or another communication channel.
2. How We Collect Information
We may collect personal information:
- Directly from you when you place an order
- When you submit an enquiry or artwork
- When you approve a design
- When you subscribe to marketing communications
- Automatically through cookies and similar technology
- From payment, delivery, website and service providers
- From public sources or social media where appropriate and lawful
3. Why We Use Personal Information
We may use personal information to:
- Process and fulfil orders
- Prepare personalised artwork
- Confirm design approval
- Process payments
- Arrange production and delivery
- Provide invoices and order confirmations
- Communicate about orders
- Provide customer support
- Manage returns, refunds and complaints
- Detect fraud and protect website security
- Improve our products and website
- Analyse website use and advertising performance
- Send marketing communications where permitted
- Comply with legal, accounting and tax obligations
- Establish, exercise or defend legal claims
4. Disclosure of Personal Information
We may disclose relevant personal information to service providers that help us operate our business, including:
- Payment processors
- Delivery and logistics providers
- Website hosting providers
- Email and customer service platforms
- Printing and production partners
- Cloud storage providers
- Accountants, advisers and professional service providers
- Analytics and advertising platforms
- Fraud prevention and security providers
We provide these parties only with information reasonably required to perform their services.
We may also disclose personal information where required by law, court order or lawful government request, or where reasonably necessary to protect our rights, customers or business.
5. Overseas Disclosure
Some service providers may store or process information outside Australia.
The countries involved depend on the providers we use and may include the United States, Canada, the United Kingdom, European Union countries and countries where our technology, production or logistics providers operate.
Where required by law, we take reasonable steps to ensure that overseas recipients handle personal information appropriately.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, tags and similar technologies.
These technologies may be used to:
- Keep the website functioning
- Remember preferences
- Maintain shopping-cart information
- Understand how visitors use the website
- Measure advertising performance
- Provide relevant marketing
- Prevent fraud and improve security
You can manage or block cookies using your browser settings.
Blocking some cookies may affect the operation of certain website features.
Where required, we will request consent before using non-essential cookies.
7. Analytics and Advertising
We may use analytics and advertising services to understand website traffic, measure marketing performance and show relevant advertisements.
These providers may collect information through cookies, pixels or similar technology.
You can manage advertising preferences through your browser, device settings, cookie controls and the opt-out tools offered by the relevant advertising platforms.
8. Direct Marketing
Where permitted, we may send emails or other communications about products, promotions and news.
You can unsubscribe at any time by using the unsubscribe link in a marketing email or contacting us.
Unsubscribing from marketing will not stop necessary communications about an existing order.
9. Storage and Security
We take reasonable administrative, technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system is completely secure.
Customers are responsible for keeping their account details and passwords confidential.
10. Retention
We retain personal information for as long as reasonably necessary to:
- Fulfil orders
- Provide customer support
- Maintain business and transaction records
- Meet tax, accounting and legal requirements
- Resolve disputes
- Prevent fraud
- Enforce agreements
When personal information is no longer required, we may delete, destroy or de-identify it, subject to applicable legal obligations.
11. Access and Correction
You may request access to personal information we hold about you or ask us to correct inaccurate or incomplete information.
We may need to verify your identity before responding.
In some circumstances, the law may allow or require us to refuse access. If this occurs, we will explain the reason where legally permitted.
12. Deletion Requests
You may ask us to delete personal information.
We will consider the request in accordance with applicable law.
We may need to retain certain information for legal, tax, accounting, fraud prevention or dispute-resolution purposes.
13. Children’s Privacy
Our website is not directed towards children, and we do not knowingly collect personal information directly from children without appropriate permission.
If you believe that a child has provided personal information without proper consent, please contact us.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies before providing personal information.
15. Privacy Complaints
If you believe your personal information has been mishandled, please contact us using the details below.
Please provide enough information for us to investigate your concern.
We will acknowledge and review your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response and Australian privacy law applies, you may be entitled to contact the Office of the Australian Information Commissioner or another relevant regulator.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, service providers or legal obligations change.
The latest version will be published on this page with the updated date.
