At Clinkies, most of our stubby holders are personalised and made especially for your wedding, party, business, event or celebration. Please allow enough time for artwork approval, production and delivery when placing your order.
Shipping Costs
We offer free standard shipping on Australian orders over AUD $80.
A flat shipping fee of AUD $15 applies to Australian orders under AUD $80.
Available shipping methods and final shipping costs will be displayed at checkout.
Artwork Approval and Production Time
Most Clinkies products require artwork preparation and approval before production begins.
Please allow approximately 3–5 business days for production after your final artwork has been approved.
Production time begins from the date your artwork is approved, not from the original order date.
Delays in providing names, dates, logos, photos, wording or artwork approval may delay the production and dispatch of your order.
Business days do not include weekends or Australian public holidays.
Delivery Time
Delivery times depend on your location, parcel size and the shipping service selected.
Any delivery timeframe shown at checkout or provided by our team is an estimate only and is not a guaranteed delivery date.
Production and delivery may take longer during busy periods, including Christmas, wedding season, promotional periods and public holidays.
We recommend placing orders as early as possible when your products are required for a wedding, birthday, corporate event or another occasion with a fixed date.
Urgent Orders and Event Dates
Providing an event date does not guarantee that your order will arrive before that date.
Customers are responsible for allowing enough time for artwork approval, production and shipping.
Please contact us before placing an urgent order. We will let you know whether your requested timeframe appears achievable, but we cannot guarantee delivery dates once an order has entered the carrier’s delivery network.
Shipping Carriers
Orders may be delivered by Australia Post, Aramex, DHL, FedEx or another suitable delivery provider.
The carrier used will depend on your delivery address, parcel size and the services available in your area.
Once your order has been dispatched, we will send you a shipping confirmation email containing tracking information where available.
Tracking Information
Tracking information may take some time to update after your parcel has been collected by the carrier.
If your tracking information has not updated for several business days, please contact us and we will assist with a carrier enquiry.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please contact us as soon as possible if you notice an error. We may be able to update the address if the order has not yet been dispatched.
Once an order has been dispatched, we cannot guarantee that the address can be changed.
Any additional delivery costs caused by an incorrect, incomplete or undeliverable address may be charged to the customer.
Authority to Leave
Some delivery providers may leave a parcel in a safe location if no one is available to receive it.
Where available, customers should use the carrier’s tracking service to manage delivery instructions.
Clinkies is not responsible for loss or theft occurring after a carrier has confirmed delivery to the address provided, except where responsibility cannot legally be excluded.
Delayed, Lost or Missing Parcels
Delivery delays may occur because of weather, public holidays, carrier disruptions, incorrect addresses or other circumstances outside our reasonable control.
If tracking shows that your parcel has been delivered but you cannot locate it, please check around the delivery address and ask household members, neighbours, reception staff or building management.
If the parcel remains missing, contact us promptly so that we can assist with a carrier investigation.
Carrier investigations may take several business days to complete.
Orders Damaged in Transit
If your parcel arrives damaged, please contact us as soon as possible and provide:
- Your order number
- Clear photos of the damaged products
- Photos of the outer packaging
- A photo of the shipping label
Please keep the products and packaging until we have reviewed the issue.
Your rights regarding damaged or faulty goods are also protected under the Australian Consumer Law.
International Shipping
Where international shipping is available, the shipping options and charges will be displayed at checkout.
International customers may be responsible for customs duties, import taxes and other charges imposed by the destination country.
Customs processing times are outside our control and are not included in estimated delivery timeframes.
Contact Us
For shipping, production or tracking enquiries, please contact:
Email: info@clinkies.com
Please include your order number so we can assist you more quickly.
